Shipping, Returns & Refund Policy
Last updated: August 2026
Shipping & Delivery
Our generators range from compact commercial units to multi-tonne industrial equipment, so delivery is quoted individually rather than at a flat rate. Delivery cost and lead time depend on the size and weight of the unit, your location, and whether specialised freight (e.g. crane offloading) is required.
After you submit an order request, our team will confirm delivery cost, method, and estimated lead time with you before finalising your order. Nationwide delivery across South Africa is available; collection from our facility can also be arranged.
Larger industrial units (such as our 3400 and 3500 series generator sets) are typically built to order and may carry longer lead times, which we will communicate upfront.
Returns & Cancellations
You have 14 days from delivery to return a standard, unused product for a refund. Custom-configured and built-to-order industrial units are handled case-by-case (see below).
If you'd like to confirm pricing, availability, or delivery details before committing to a purchase, use our Request a Quote form — this does not charge any payment and can be cancelled at any time with no charge.
What Qualifies for a Return
- Request made within 14 days of delivery
- Product is unused and in its original packaging
- Product is in resaleable condition
- Product arrived defective (any timeframe — see warranty below)
What Doesn't Qualify
- Requests made more than 14 days after delivery
- Products that have been installed, run, or fuelled
- Custom-configured or built-to-order industrial units
- Damage caused after delivery (not a manufacturing defect)
How to Return an Item — Step by Step
- 1Contact us within 14 days of delivery with your order reference and the reason for the return.
- 2We'll confirm whether the item qualifies and, if so, arrange collection or return shipping — you're responsible for the cost of returning a non-defective item.
- 3Once we receive and inspect the item, we confirm the outcome with you directly.
- 4Approved refunds are processed back to your original payment method — see the Refund Policy below for timing.
Products found to be defective on delivery will be repaired, replaced, or refunded in line with the applicable manufacturer warranty and South African consumer protection law — see our Warranty Policy for details. There is no time limit tied to the 14-day window for defect claims — manufacturer warranty terms apply instead.
Refund Policy
Payment is taken at checkout via our payment processor, PayFast. If a refund is due — for example, an order is cancelled after payment, or a product is confirmed defective — we refund back via the same method the payment was made with.
Approved refunds are processed within a reasonable timeframe once the refund is agreed, typically within 5-10 business days, depending on your bank or card issuer. There is no refund fee charged by us; any bank or card-issuer-side processing delays are outside our control.
To request a refund, contact us with your order reference and reason for the refund, and we will confirm the outcome and timeline with you directly.
Price Match Guarantee
If you find a lower price on the identical generator (same brand, model, and specification), from an authorised South African reseller, we will match it before you order. This applies to new, in-stock units listed on this site.
To request a price match:
- Send us a link or written quote showing the exact model and price, before you place your order
- The competing price must be publicly available or in a formal quote — not a one-off private deal — and in stock and ready to ship
- Excludes clearance, liquidation, or auction pricing, and built-to-order industrial units quoted individually
We will confirm within 1 business day whether we can match the price. Contact us with the details via our Contact page or WhatsApp.
Contact Us
For any questions about an order, delivery, or return, please reach out via our Contact page, or call/WhatsApp us directly.
+27 62 681 3973