1. Information We Collect

When you request a quote, submit an order, or contact us, we collect information you provide directly, including:

Name, email address, and phone number
Shipping and billing address
Order details, including products requested and any notes you provide
Any information you share with us via our contact or quote request forms

2. How We Use Your Information

We use the information you provide to:

Process and follow up on order requests and quote requests
Communicate with you about your order, delivery, and account
Respond to enquiries submitted through our contact form
Improve our products, services, and website
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with third parties who help us operate our business, such as delivery and logistics providers, and payment processors when applicable, solely for the purpose of fulfilling your order. We may also disclose information where required by law.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, contact us using the details below.

6. Cookies

Our website may use cookies and similar technologies to remember items in your shopping cart and to understand how visitors use our site. You can control cookies through your browser settings.

7. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us via our Contact page.